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You can order a card and value online but note we can only mail cards to domestic addresses. Once you do that, it will show up in your account. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Registered cardholders can report lost, stolen or damaged cards and request replacements. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). However, you will need to register your card as part of the process, if you havent already done so. Yes. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. The terminal is located on Alaskan Way at Pier 69. Youth/Senior Cards. Choose your payment method and complete the order. The reason for this has to do with how much space unused orders take on their computer system. Privacy Policy. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. 2020, Metropolitan Transportation Commission. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Select machines accept credit and debit cards. Please visit theGovernment of Canadas websitefor more information. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. No input is required. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. When does the new 31-day pass become active? Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. There is a 50 cent surcharge per trip for Blue tickets. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Paper Tickets Picking up your value means loading the value on your card after youve placed an online or phone order. You can load up to $300 on a Clipper card. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Choose to stay logged in or to log out. The Victoria Clipper V vessel is a passenger-only ferry. Loading Value and Automatic reloading. There's no need to open an app. Should you want to change your booking in any capacity, a $15 USD fee will be charged. However, there are 3 Clipper vendors at SFO. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. This page includes How RTC cards work, accessible information, and using Clipper equipment. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Clipper isadministered by the Metropolitan Transportation Commission. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Pay With Why isnt it on my Clipper card? When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Please check out this 2022 guide to Seattle whale watching. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. If the condition evaluates to false (.F. We will send an email to confirm that you have updated information in your account. All discounts are set up in advance through Clipper. Q&A: Highway 101 express lanes opened Friday. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Your 31-day pass becomes active the first time you use it to pay a fare. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Learn more about Clipper START and how to apply here. What Clipper services are available during the COVID-19 outbreak? Funds are immediately available when added using a vending machine at BART. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. View vessel seating chart for San Juan Clipper. My card shows it was cleared month ago but the card is saying it doesnt have enough money. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Your card should arrive within 5 to 10 days. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. When I tag my card, what do the beeps and lights mean? Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Key Clipper information translated to Spanish. As others have said, it's RFID interference with other cards that's likely the problem. What does it mean to pick up my value and why do I have to wait to do it? What is the best way to tag on the new Clipper card readers? You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Vista Panoramic Upgraded window seats in Vista Class. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. No. For limited time, riders can get a new Clipper card on their phones for free (normally $3). LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Two beeps and a yellow light means you paid, but your remaining balance is less than $2. To find out more information about replacing an RTC card, please visit 511.org. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Some purchasing limits applyas outlined on our sales page. All rights reserved. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? You can use cash value on all transit systems that accept Clipper. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Clipper is a regional transit card that can be used on all transit in the Bay Area. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. redditads Promoted Interested in gaining a new perspective on things? No. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Log in to your Clipper account to add backup payment. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. You will need to use this new email address the next time you log in to your online account. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? To add a card to your Android phone, open Google Pay and click the + sign. Getting Started. Was I supposed to activate it somewhere? We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays.