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In a vision developed jointly with Thames Water, the Customer Solutions Centre combines new working practices and new digital technologies that are fully-focused on delivering excellent customer service and experience. Please see our privacy policy for more details. An appeal against Reading Borough Council's rejection of the plan was dismissed by the planning inspector in January 2011. We recruit for a variety of different skill-sets, both in the field and in offices at one of our 22 depots across the country. Lanes Group is the UK's largest independent drainage and utilities specialist. [18] The remainder of Thames Water Authority was privatised as Thames Water Utilities Limited. If youre looking for added interest and diversity in your working life, we can give you the chance to work overtime and in a range of different areas of the country. [4] Together, these are expected to result in an annual discharge reduction of 40%. Just over five years ago we set up our Working Parents' Network, and today it's our biggest and busiest group operating in the business to positively support parents with their mental wellbeing.. Learn more about where you could fit in. Lanes Group has taken extensive measures to reduce its impact on communities and the environment. Click here to visit our Education page. Thames Water. a nationwide drive to teach our children about the dangers of blocking our drains and sewers. It wasnt long before a specialist team was set up, tasked with winning a substantial wastewater network service (WNS) contract. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Using our award-winning FieldViewer operational app, wastewater engineers can carry out point of work risk assessments, conduct statutory daily and on-road vehicle checks, and report concerns and ideas to improve health and safety quickly, with no wasteful paper. Once you have the bowling league software, there is no charge to upload your bowling league data to our website! The incident occurred at its Coppermills Water Treatment Works in Walthamstow, London E17 in April 2010 when an excavator reversed over and killed the worker in a slow sand filter. If your bowling league is not listed, talk with your bowling center management or your bowling league secretary about uploading your bowling league data to us using CDE Software's BLS Program. Our efforts were rewarded in January 2018, when Thames Water signed additional contracts for our team to carry out sewage treatment plant cleaning, sewage pumping station cleaning, wet well emptying, and tankering. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Its an innovation that has resulted in Lanes Utilities being selected, again, as a finalist in the 2015 Construction News Awards, being announced in June. In addition Lanes Utilities are striving to educate and encourage the general public on how to be kind to your waste water systems and the drainage network as a whole through our new fatberg fighters campaign. This contract makes the company solely responsible for the waste management of roughly 14 million homes or 25 percent of the UKs population. Andy led the Lanes emergency team, working on behalf of Thames Water, that first responded to the discovery of the Islington concreteberg. Manage your account Pay your bill Report pollution Report and view problems Understand your bill Help paying your bill [7], In 2014, it was announced that Lanes were one of the contractors that would help refit 70 London Underground stations over seven years in a 330 million programme. Slough Even for infrastructure businesses, the ratio of debt to EBITDA of around 13 is extremely high. We partner with governments, companies and communities from across . *, Planned and reactive drain and sewer unblocking, Sewer rehabilitation, including cured in place pipe lining (CIPP) and tankering, , which sparked significant global interest of the fatberg phenomenon and has now become the subject of an exhibition at the. The area covered by Thames Water has a population of 15 million, that comprise 27% of the UK population. Mon 8:30 am - 5:00 pm. There was no data found for your request. Sheridan added "the constant use of flow clipping to protect the treatment process, so that, despite the regular and prolonged discharge of untreated sewage to the River Thames via the storm outfalls, all samples taken at the final effluent outfall complied with the permit. The prosecution followed an investigation by the Health and Safety Executive.[34]. "[47], Conversely, in 2014, Thames Water admitted that it had accidentally over-reported the number of properties at high risk of sewage flooding between 2005 and 2010. Thames Water was a Tier Three sponsor of the 2012 Summer Olympics in London.[24]. The principal activities of the group are drainage and sewerage repair as Lanes for Drains, trenchless repair of sewers and drains as Lanes Reline[1] and civil engineering for railways, trams and the London Underground as Lanes Group Rail Division. Since 2014, Lanes Group has been the sole WNS partner for Thames Water plc. However, in June 2014 there were no extreme weather events which would allow the company to discharge untreated sewage. The company was also ordered to pay costs of 100,000. In 2015, this same spirit of innovation has led the Lanes Rail Division to perfect a vacuumation cleaning system that promises to revolutionise rail track drainage maintenance. By 2015, this figure had grown to 109,400km (68,000mi) of managed sewerage mains. The concreting of huge amounts of London's green spaces causes substantial rainwater run-off into the drainage and sewerage systems which had been expected to soak into the ground. It agreed to a compensation package for customers of 86 million. Thames Water awarded Bazalgette Tunnel Ltd the contract to build the 4.2 billion London Tideway Tunnel[6][7] Infrastructure proposals by Thames Water include the proposed reservoir at Abingdon, Oxfordshire, which would be the largest enclosed or bunded reservoir in the UK.[8]. Thames Water is the UK's largest water and wastewater services company,[1] and supplies 2.6billion litres (570million imperial gallons) of drinking water per day, and treats 4.7billion litres (1,000million imperial gallons) of wastewater per day. Act 1974 after the death at work of one of its workers. For more information about the work we do at our Slough utility hub contact us on 0800 316 9800 or fill out our online enquiry form and a member of our team will be in touch. You can help Wikipedia by expanding it. Since 2014, Lanes Group has been the sole WNS partner for Thames Water plc. On 12 September 2014, planning consent was formally approved by the UK Government. Ashby said: Weve put a lot of time and effort into understanding workplace frustrations and exploring the more subtle elements of health and safety, including stress management and developing personal resilience., The company is serious about this attitude shift, already accruing 9,000 person hours of training in the past year. [45] In March 2017, Thames Water was fined a record 20.3 million after it pumped nearly 1.5 billion litres of untreated sewage into the River Thames. In 2016, it paid the largest fine for a single pollution incident of 1 million. One of the characteristics of the company is its commitment to health, safety and employee wellbeing. Following international expansion, Thames Water became the world's third largest water company in 1995.[19]. 2023 Biwater Holdings Limited. Innovation is central to our success in working in partnership with Thames Water, a process that led to the opening, in 2016, of our Customer Solutions Centre (CSC) in Slough, Berkshire, to coordinate all maintenance activity. Further updates can be found on our social media channels. Ashby said: We do roughly 320,000 jobs a year as part of our Thames contract, so instead of having a paper risk assessment our app records the risks and the mitigating actions undertaken, evidenced through the use of date and time stamped photographs. Backing this up, he said, we take over 4.5 million images every year in support of the companys ongoing customer service and H&S measures. From this revenue, it generates a profit before interest, taxes, depreciation and amortisation (EBITDA) of around 1bn (50%). Untreated sewage with a high ammonia content was discharged into the Fawley Court ditch and stream that flows into the River Thames at Henley-on-Thames. The CSC is at the centre of a network of regional utility hubs, in Rye Meads, Kidlington, Gerrards Cross, Beckton, and St Iver, from which our teams operate around the clock, 365 days a year. . As of 2013[update], it recovered approximately 18MW (156GWh per year), or 12.5% of its total energy requirements from renewable electricity generated from biogas collected from the sewage. As Utility key workers, Lanes Group plc is continuing to support the nation throughout the current pandemic on a 24/7 basis. The company was also ordered to pay costs of 84,669. . [70] In 201314, exceptional weather conditions and flooding caused a total release of 55million cubic metres (1.9billion cubic feet), or 55 million tonnes. Services we deliver include reactive and planned blockage clearance, internal and external flooding response, pollution control, remedial drainage, tankering and overpumping. A 250,000 fine imposed in August 2014 was adjudged "lenient" on appeal in 2015. Thames Water has a licence to discharge sewage into the watercourse in storm conditions. If you have any drainage or wastewater emergencies or enquiries, please contact us on 0800 526 488. Thames Water uses Lanes Group invented SewerBatt technology for sewer inspections in UK Share Lanes Group and Thames Water have implemented the SewerBatt acoustic inspection, which uses sound technology for assessment of sewer conditions in Thames Water network. The business of the New River was taken over by the New River Company, officially founded by royal charter in 1619, under the leadership of Edmund Colthurst and Hugh Myddelton. [78] On 3 November 2015, Bazalgette Tunnel Ltd received its operating licence from OFWAT, ensuring the start of the project. Ashby highlighted that, alongside its utilities contracts, Lanes Group provides services for Vinci Facilities, Integral FM, Mitie Property Solutions and Network Rail, in addition to several other water authorities, national supermarket and retail chains. We can offer our employees stability and structure - with several new framework contracts secured for three to five year periods. The level of capital investment derives from depreciation of around 600m as well as a largely fully depreciated asset base (which means that the level of depreciation does not fully reflect the level of required investments as also some asset have to be invested into that have no annual depreciation anymore). recruitment@lanesgroup.co.uk Lanes Group plc Customer Solutions Centre 9 Cambridge Avenue Slough SL1 4AY 01753 254001 Our News Feeds Andy's jobs journey reaches fulfilment down in the sewers Andy led the Lanes emergency team, working on behalf of Thames Water, that first responded to the discovery of the Islington concreteberg. On 8 and 9 August 2015, raw sewage was discharged into the water, killing 150 fish. Lanes Group was formed in Leeds in 1992 [4] as a drain cleaning and repair specialist at which time they employed just five people. Judge Francis Sheridan stated that the pollution and the preceding events showed 'high negligence' on the part of the company. Each of them benefits from our drive to innovate, creating customer service fit for the digital drainage age. The area covered by Thames Water has a population of 15 million, that comprise 27% of the UK . The cash generation of the operating business (before interest and taxes) is thus around 0m 200m or 0% 10% of revenues. Further updates can be found on our social media channels. Before 1 October 2016, it is obliged to adopt 5,000+ private sewage pumping stations to add to its current stock of 2530 managed sewage pumping stations [2][30] Again, Thames Water treats and disposes of bulk sewage on behalf of some inset companies. [65] Full planning permission was subsequently granted on 10 December 2012.[66]. Services we deliver to Thames include reactive and planned blockage clearance, internal and external flooding response, pollution control, remedial drainage, tankering and overpumping. Thames Water produces biosolid fertiliser as a by-product from the waste treatment, and supplies this to local farms. [35] The Consumer Council for Water, a customers' group, accused Thames Water of continuing to miss its targets for the preceding five years. Thames Water is regulated under the Water Industry Act 1991 and is owned by Kemble Water Holdings Ltd, a consortium formed in late 2006 and formerly owned by Australian-based Macquarie Group's European Infrastructure Funds specifically for the purpose of purchasing Thames Water. The company was listed on the London Stock Exchange and became a constituent of the FTSE 100 Index. Due to unprecedented demand, we have sold out of the Fresh Fatberg Candle. View our Leagues. Then, a specialist team from Lanes decided to look at the possibilities of using our existing infrastructure and knowledge to go a step further. Although earlier water companies existed providing fresh water to London, the New River Company is the earliest direct ancestor of Thames Water today. [2], In 200607, the company stated that it had reduced its daily loss through leaks by 120million litres (26million imperial gallons) to an average of 695million litres (153million imperial gallons) per day. Ashby also noted that Lanes is keen to actively support and develop its staff at all levels, which has enabled members to progress to senior management positions. Ashby said: We have brought in specific management capabilities to deliver 6 Sigma Black Belt support to help us drive our initiatives and continual improvement using incremental changes.. Accepts Medicare. Our employees are the heart of Thames Water, and we really look after them. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Thames Water Utilities Lane Closure Debra Bentley 07786 965683 Fulham Road o/s 678 - 680 Proposed 14/03/2023 17/03/2023 Connections Projects: Installation of a new electricity supply for a customer: disconn of existing service and install of new service (Pedestrians 2 way signals) Thames Water Utilities 2-way lights Debra Bentley 07786 965683 . It was also forced to pay legal costs of 79,991.57. [36], Thames Water has hit its Ofwat-agreed annual leakage-reduction target for each of the ten years running from 2006 to 2016. It was one of the first firms in the UK to achieve SO450001:2018 accreditation. The company has achieved these reductions by: The recent successes in meeting leakage targets have mitigated the earlier failures to meet targets. Fri 8:30 am - 5:00 pm. [21] In December 2006, the sale of Thames Water's British operation went ahead, with RWE keeping the overseas operations. Despite this pollution, large marine mammals are increasingly found in the Thames Tideway and Estuary, indicating some level of year-on-year improvement [73][74][75], To mitigate and resolve the above problems, the Thames Tideway Scheme proposed a three-stage series of improvements. Judges were impressed by an initiative led by Lanes to develop a revolutionary drainage vehicle, Van Pack 2.0, for Thames Water. As a result, and in spite of a larger distribution network, Thames Water now leaks slightly less water than at privatisation in 1989, having reduced leakage from its 31,100km (19,300mi) network of water pipes by more than a third since its 2004 peak to its current lowest-ever level. To help us succeed, we need a range of skills and capabilities. Such high EBITDA margins are not uncommon for infrastructure businesses, given that they need to re-invest the majority of the EBITDA into the asset base to continue to be able to generate EBITDA. [16] What was "shocking and disgraceful" was not just the scale of the pollution, but that it was intentional. [6], In April 2014, it was announced that Lanes had become the first British company to carry out a no-dig lateral junction (known as a top hat) repair on a wastewater network sewer. The team was successful, in every sense of the word. Thames Water Utilities Limited Registered in England and Wales. We've defined the skills that will be needed in the future and made recommendations for attracting and developing them. The Thames Conservancy was established in 1857 with unified control over water supply, drainage and navigation. At Lanes, we deliver industry-leading training courses and programmes to help our staff do the best job they can, while developing their skills over the span of their careers. Media related to Lanes for Drains at Wikimedia Commons. We put them through MSTS and IOSH training, as well as providing them with training from the Institute of Leadership and Management.. Underpinning its mutual dedication to its customers and employees is its simplified Essential Standards operational handbook, which has already won an award from Construction News for its innovative format of communication through illustrations; it has even been adopted by some of Lanes clients. Thames Water is the UK's largest water and wastewater services company, [1] and supplies 2.6 billion litres (570 million imperial gallons) of drinking water per day, and treats 4.7 billion litres (1,000 million imperial gallons) of wastewater per day. Lanes Group Director Andy Brierley said: "We're thrilled to be able to supply these specialist services for Thames Water and its 15 million wastewater customers. Lanes also incentivises its workforce: on top of a competitive salary, employees earn bonuses every time they successfully deliver excellent service, as evidenced by feedback from customers; in additon its top quarter of drivers are entered into a monthly prize draw. This article about a civil engineering topic is a stub. All rights reserved. The first two stages of the improvements were upgrades to 5 sewage treatment works and construction of the 6.9km (4.3mi) Lee Tunnel, formally opened on 28 January 2016. This forward-thinking advanced service model epitomises our thinking on how best to serve our utilities clients. Over centuries of London's growth from medieval times to the Victorian age, the natural tributary system of the Thames Tideway was converted first into public open sewers and then closed over into covered sewers which emptied directly into the River Thames. Just some of the areas we regularly recruit for include: Looking for a job? One of these incidents involved the company allowing approximately 79 million litres of untreated sewage to escape from a manhole cover into Green Lane Recreation Ground, New Malden, a nearby woodland, and the Hogsmill River. Were proud to say that our work has also won numerous national water industry and business awards, for innovation, health and safety, and service excellence. The story has reached over a billion people from more than 115 countries. From fatbergs to fountains, read the latest news and updates from our business. Efficiency is not a merely abstract concept for Lanes, which relies daily on the smooth running of its fleet of hundreds of vehicles, Ashby said: We have invested in advanced vehicle tracking units which will help our engineers drive smarter through real time feedback on driving behaviours; since implementation we have seen an improvement of 15 percent in our fuel costs., Ashby also noted how the company makes use of its diverse sector coverage to gain a broad competitive advantage. They provide drainage and civil engineering services to companies across the country and has some of the UK's major infrastructure organisations as their clients. Head Office 17 Parkside Lane, Parkside Industrial Estate, Leeds, LS11 5TD. Registered in England No. It also delivers other specialist services, including wet well cleaning, tankering, and sewer rehabilitation. PRIMARY LOCATION. However, the new design was not intended to cope with the doubling of London's population over the following 150 years. In July 2006, instead of a fine which would have gone "to the exchequer", the company was required to spend an extra 150 million on repairs. Lanes Group Plc, operates several utility hubs across the length of the country, with our Slough depot being one of the biggest. CenterID: 226 Ride along with Thames Water + Lanes Group blockage clearing team - March 2022 Founder Will speaks at Advanced Hackspace Symposium - March 2022 Partnership established with Olivia Wireless (+ Vodafone) for telecoms - February 2022 Max Ruggeri joins as Data Analyst - February 2022 Successful testing completed at Tideway - January 2022 The company was fined 10,000 and ordered to pay costs of 4,488 [53], On 29 October 2011, Thames Water released thousands of tonnes of raw sewage into the River Crane in Greater London, killing thousands of fish, when a six-tonne valve jammed during routine maintenance. Position: Stores Assistant Location: Iver Sat Closed. For more information about the work we do at our Slough utility hub contact us on 0800 316 9800 or fill out our. In February 2014, the River Ash caused flooding in homes in Staines-upon-Thames. This was deliberately done and gave a false impression of the sewage treatment works performance and undermined the operator's self-monitoring process. [2][3], Thames Water is responsible for a range of water management infrastructure projects including the Thames Water Ring Main around London; the Lee Tunnel;[4] Europe's largest wastewater treatment works[5] and the UK's first large-scale desalination plant, both at Beckton. Every day, Thames Water abstracts / extracts, treats and supplies 2.6billion litres (570million imperial gallons) of potable tap water from 100 water treatment works via 288 clean water pumping stations through 31,100km (19,300mi) of managed water mains to 10 million customers (3.6 million properties) across London and the Thames Valley. Chaparral Lanes. Find out more about what makes the drainage sector such an attractive proposition for those looking for a change in career. Lanes Utilities is the epitome of advanced and sustainable wastewater utility management, in its ethos, partnerships, technology and drive for excellence in performance. Thames Water serves 15 million customers which is approximately 27% of the UK population. [77] On 24 August 2015, the building contracts were awarded for the western section (Ealing to Hammersmith: 416 million, to BAM Nuttall, Morgan Sindall and Balfour Beatty), the central section (Hammersmith to Tower Bridge: 746 million, to Ferrovial Agroman and Laing O'Rourke) and the eastern section (Tower Bridge to Stratford and Greenwich: 605 million, to Costain, Vinci Construction Grands Projets and Bachy Soletanche). It is also a leader in it sector in using hybrid vehicles. Thames Water Utilities Ltd, known as Thames Water, is a large private utility company responsible for the public water supply and waste water treatment in most of Greater London, Luton, the Thames Valley, Surrey, Gloucestershire, north Wiltshire, far west Kent, and some other parts of England; it has a considerable local monopoly. Site Design & Development I-COM. Unbeknown to many, the Thames area covers much of the South East, in and around the Thames Valley and Greater London which has some 140,000 kilometres of underground sewers and drains. We offer a diverse range of roles and opportunities in locations across the UK, and applying for them is as easy as filling out our online application form. Thames Water considered it had been following an existing protocol agreed with Surrey County Council and the Environment Agency. Coverage on the story gained worldwide interest. [69] Joseph Bazalgette's remediation of the ensuing 1850s Great Stink renewed much of London's sewerage mains infrastructure during the period 1859 to 1865. Our overriding focus is to deliver a quality service for Thames Waters 15 million customers an approach that has seen the water companys wastewater service incentive mechanism (SIM) scores reach record levels. Lanes Group has been entrusted with the impressive and equally daunting task of supplying Thames Waters waste water infrastructure with repair and maintenance services. View our Leagues Over the Jubilee celebrations all our Thames Water 1st responders will display homage to Her Majesty The Queen Happy jubilee 'Your Majesty'! Other inset companies maintain their own independent means of supply. In 2017, under the government's Open Water programme, and in common with all water and sewerage companies,[25] Thames Water must provide entirely separate retail and wholesale operations for its commercial customers, working through a central market operator.