viking river cruises cancelled 2022 viking river cruises cancelled 2022

Viking has refused. Applies primarily to to bookings with the following content. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! Thank you. We have had to cancel our river cruise because of their ludicrous covid policy. We purchased Travel Protection Insurance. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. This content has not been approved or otherwise endorsed by any of these entities. "Given recent developments and the developing conflict in Ukraine,. Viking has lost four loyal customers with 10 past cruises between us. Really, what is a big deal here? The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . The sailings. Global warming is indeed having an effect on European rivers. The trip was more expensive so we paid with our vouchers as well as cash. We would appreciate any help you can provide in helping us to get the rest of our money back. Our trip was canceled and a voucher was issued. I booked the flight through Viking to a Christmas market river cruise. Sandi. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. (The consumer indicated he/she DID NOT accept the response from the business. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) Risk-Free Guarantee: How it Works Booking 6819824. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. This was not the case. International Association of Better Business Bureaus. Viking booked the hotels for these excursions. They said they did. I won't be booking any future cruise with them. When I called to cancel they said we did not purchase the insurance. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. To date we have sent a certified *** ****** ***** letter to VRC and had no response. We were running between the airlines at ***** to find out what was going on, very frustrating. This made it impossible to catch the next flight from ***** to buenos Aries. We paid 529+40 USD purchasing fees each for the tickets. He lied. An insult! A drinks package at the original cost, when I first tried to book it. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Don't sail Viking unless you are guaranteed of going on the trip. For the cabin on the cruise, we indicated separate beds for their cabin. She really needs this positive experience to look forward to. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. Disappointed with Viking Cruises cancellation policy. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. "But its clear that river cruising is not going away anytime soon.". Guests and travel agents on impacted departures are in the process of being notified. #1. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Also lost out on the cruise vouchers. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. It would seem to be a reasonable and simple request. Cruise delayed because of COVID. Jim. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus I even requested they review the phone call and they refused. Other ships were docked at the pier. It is time for Viking to do the same and act like a cruise line instead of a medical facility. That is all it took, I was hooked. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. 12 reviews. Cruises beginning in 2009, this is not the first error and being loyal Ocean cruise ships usually have at least 25 feet or more or more of draft which would preclude them from river cruising. BBB Business Profiles are subject to change at any time. Yazmin Hope and Libby Gallagher We will be again canceling our trip. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. However, I believe the policy is rather onerous. Mind you, my cruise cost over $27,000. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. Not impressed and wi never book another trip with this company. River boats are unique because they can float in just five to six feet of water. A *** incentive ********** was offered and accepted by us to use toward future booking. But it is for us. They have no intentions of giving my money back .Do I not have any rights? We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. Anyone can write a Trustpilot review. Premium Air. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Obviously, we cannot go on the trip. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Very disappointing. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. We'll run a soft credit check to find special offers, but it wont affect your credit score. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I checked with many countries and all their restrictions have been dropped. 1. Having trip insurance may pay you in full depending on your coverage. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. The plane returned to the gate and he was transported to the local hospital. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already. The drought category in England has reached the most severe designation of severe drought. This post contains references to products from one or more of our advertisers. Learn more. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. Pharaohs & Pyramids. After 5 Viking Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. The couple shore excursions we went on were lame and horrible. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland A sales representative ******. Uber Cash and Uber VIP status is available to Basic Card Member only. He made the commissions, we will not sail and lose 14,000 dollars. On the last day, all running water was turned off until we left the ship. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Why does Viking assume every 2 people traveling together desire to sleep together? This was really This was told to me by two separate employees. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Karin Price Mueller | NJ Advance Media for NJ.com. The first five miles of headwaters have completely dried up. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. For information about your specific voyage, please log onto MyVikingJourney.com. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. More details in attachment. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. The cruise line offered her future cruise vouchers worth 125 percent of her fare. I will never travel with Viking . However, as everyone knows, predicting the weather is not an exact science. The other typical plan is to put the passengers on buses to get around the affected areas. Posted September 18, 2021. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . Booking # XXXXXXX A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. US. We will never try Viking again! return trip Munich to EWR We paid for the trip and had trip insurance. Taking over the Hilton in Taupo NZ, they were obnoxious. 3. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. I could sail on another cruise line for a lot less money. Posted May 4, 2021. Not every river cruise line takes the same stance. I believe this policy and practice is clearly unfair and rather reckless. Because we were given a voucher, we can not get out money back. This review was chosen algorithmically as the most valued customer feedback. Call to book now: 1-800-207-7286. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. They can go up, they can go down, rain can come in.. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. That' our policy,. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. Learn more. Thank you. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Not every river cruise line takes the same stance. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. This was a question that I asked myself before booking my Rhine River cruise. Virgin Voyages. It's also a classic cruise itinerary. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. Want all money refunded. London was on an older plane with 3 seats on the left and right. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. **** said he would monitor the schedule and will alert us the very day it comes out. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. The booking # is *******. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. This complaint was posted by a verified customer. In this case, you will receive a full refund of your cruise fare. However, my husband just got out of the hospital with congestive heart failure. Before you decide to. Viking Neptune is a new ship that will join the fleet in 2022. There are no uniform river flows and water levels are unpredictable. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Booking number: *******. Viking is bringing back river cruises to Europe in July. The complaint has been investigated and resolved to the customers satisfaction. We accepted the vouchers in good faith. At this point we feel it's discrimination and want our money refunded. They refuse to accept the fact that they changed the terms of the contract. I explain ship swapping in the section: . How is this hard? Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. Four excursions that I wanted are already sold out. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. Had a planned eastern European river cruise starting mid-October for over a year. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. BBB Business Profiles may not be reproduced for sales or promotional purposes. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Find the right card for you. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. Change of travel requirements after full payment received/ignoring request for full refund. Any comments Viking? Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. After an Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Refund on premium air payments that we did not receive in premiumservice. I purchased two of each of the following through ACH: This is known as ship swapping. Confirmation attached. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. we went to our connecting American Airlines flight with our Boarding While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. With this terrible Viking Ocean and River is currently operating all upcoming scheduled itineraries. We will not be booking with Viking again. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. We had not received any response from Viking about 10 days. These levels can swing widely both up and down. I hope this is something you can help with. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. I have three times tried to contact Viking, by phone, email, and chat. The good news is that there are not the mass cancellations we saw in 2020. My bag didn't make it. AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit.