Under the Freedom of Information Act, please can you supply the following information: 1. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Previous. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. All repairs should be reported to Crawley Repairs Team and not your housing officer. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Care advice Finance advice HousingCare library EAC news Glossary FAQs. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Mar 06, 22 (Updated: Aug 27, 22) This decision was taken with regard to the following section of the Freedom of Information Act 2000. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. Report an empty property. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Help with preventing and tackling damp, condensation and mould in your home. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Written by on 27 febrero, 2023. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Emergency out-of-hours repairs. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Services available to private rental tenants in Crawley, including grants and loans. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. This applies to all properties where gas can be used. Request a repair to council property. My flat was repaired in time for my childs birth and I received rent refunds and compensation. We can help make it easier and more accessiblefor you to live in your council house. Crawley Homes has implemented a new housing IT system. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Small repairs and odd jobs Domestic help Meals delivery All services . Content and site Copyright Crawley Borough Council 2020. You can request a repair to your council property to fix an urgent problem. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Crawley Homes has implemented a new housing IT system. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. Introductory tenants are usually limited to minor improvements like redecorating inside. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Request a FREE property inspection to find out how much your claim is worth. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Find out the latest coronavirus information on housing and homelessness. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . How to rent one of our 5000 garages or outside storage cupboards. You should get several weeks warning of any work needed. You also have the option to opt-out of these cookies. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. This is often referred to as filing a compensation claim for despair against a housing association landlord. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Hotjar sets this cookie to identify a new users first session. Your own home. do everything more quickly because you don't have to call us. Find out what repairs we can change you for and what is included in your rent. List. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. We may need to return to complete the full repair. PO Box 4771 Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Our approach. null. 590 requests. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. A common problem that arises in many homes is condensation and mould growth. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. 2. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Please do not leave children under 16 alone in your home while we are working. Was this review helpful? The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Copyright Andy T - 2021. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Next . Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Housing support and other services in the home for elderly or disabled people. This site is powered by Granicus. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Section 1. Discretionary Loans Information (PDF, 86.6 KB). The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Our housing in Havant. If you are a tenant, please report your non-emergency repairs online. This contact information is for council tenants only. Confirm Password *. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. The pattern element in the name contains the unique identity number of the account or website it relates to. For further information and guidance see Bogus callers and phone fraudsters. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Failure to do so could give you grounds to make council house disrepair claims against them. Our letting standard sets out the standard of repair and appearance you can expect when you move in. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. These cookies will be stored in your browser only with your consent. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. While repairs may fall under the developer 's guarantee during the . These services include waste management,. Appointments may be carried out by our own employees or by contractors. How we can help young people in Crawley with housing issues. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Telephone: 0300 1113000. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Content and site Copyright Crawley Borough Council 2020. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. But opting out of some of these cookies may have an effect on your browsing experience. Tenant and Leaseholders Housing Repairs Review questionnaire. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. E6 2JA. About Us; Staff; Camps; Scuba. The council provides appointments for non-emergency/non-urgent housing repairs. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. More. Are you a Council or Housing association Tenant with housing disrepair issues? Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. East Ham This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Report a repair online Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. . Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. London Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . You have accepted additional cookies. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. This cookie is used to store the language preference of the user. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. Sheltered housing and extra care. Council housing repairs Report a repair You can request a repair online. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . This website uses cookies to improve your experience while you navigate through the website. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. This is a True/False flag set by the cookie. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Call us on 0333 050 8887 to start the process or fill in the form. Telephone: 0300 061 0614. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Council tenant rights and responsibilities; visit our Code of Conduct page which will guide you through the process. These cookies do not store any personal information. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. The money owed will be recovered whenever the property is sold in the future. We will take firm action against anyone who does not allow access for this. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. You can change your cookie settings at any time. Our staff will not carry out works where children are unaccompanied. Analytical cookies are used to understand how visitors interact with the website. crawley borough council housing. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. You can also claim compensation for the damage that has been caused during repair work. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. Council housing in Crawley is a mixture of flats. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. This category only includes cookies that ensures basic functionalities and security features of the website. E14 9GE However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Crawley Borough Council. Last . Visit us. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. In December 2022 the paid and 65 were out of borough. Report a repair online for your home. Thank you so much. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Content and site Copyright Crawley Borough Council 2020. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. 182-184 High Street Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Housing. You can request it through your 'My Housing Tenancy' online account. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Office 3750 This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Council tenants. February 27, 2023 alexandra bonefas scott No Comments . 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Section 1. LinkedIn sets the lidc cookie to facilitate data center selection. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Call-off contract under t. Password (min 9 characters including a number) *. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. You can report all repairs, including gas and water, using our online form or on 01293 438111. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. More details are in our Complaints policy. Corporate purchasing card services for the London Ambulance Service. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. It will take only 2 minutes to fill in. 02 victoria warehouse manchester. Dont worry we wont send you spam or share your email address with anyone. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. . 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Assessment of housing need under the Housing Act Part V11 (Homelessness). Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Thank you for your patience. Crawley Homes has implemented a new housing IT system. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Contact your council if youre not sure. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g.
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