Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. The users allege breach of contract and violations of various California consumer protection statutes. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. Bought tickets 2 months in advance for basketball game, never received them. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. They sent me tickets for a baseball game on the wrong day. The court is expected to rule in favor of the plaintiffs at the end of the year. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Share this with everyone please!!!! This is so ridiculous. Tickets are 100% guaranteed by FanProtect. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Others were postponed. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. Mobile app: Previously, she represented workers and retirees at a national employment law firm. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Despite the alleged deception, the company's policies did not reflect the actual . No mention is made of the safety of the attendees. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. The plaintiffs may also opt to file a lawsuit on their own. Your email address will not be published. They told me to sell them. A California class-action lawsuit has been filed against the ticketing site StubHub. Adam Silver had to get the Christmas bonanza in- fans be damned. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. I was denied my request for a refund. Singh says the reasoning is the financial impact from coronavirus. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. StubHub has not responded to the lawsuit. The credits issued by the company are valid through the end of 2022. FanProtect Guarantee: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. The federal court ruling in the case is a consent judgment between the parties. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. They were processing refunds for canceled events just like they previously did but then changed their policy. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. The Court has not decided who is right. I bought 2 tickets to a concert in SC that was cancelled. Call 1-866-788-2482 to speak to a customer service representative from StubHub. I want my refund from them as well. I am not good at technology. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Shortly after, in May, StubHub . Not at all a criminal case. Their customer service is useless and brain dead. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Ive been trying to get my money back for 2.5 years with no luck! If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. ADD ME PLEASE! Read our Newswire Disclaimer. But these are unprecedented times.. They too should be held accountable. And the seats they offered were listed for $30 less than the ones I purchased. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. I call Stubhub. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. They sell you things they don't actually own and if there's an error, too bad for you. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. They offered me 125% of price paid in credit or refund to my CC. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. 01-21-2022 10:07 AM. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. But, as an alternative, the 120% off coupons were also available. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Add me too please! The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. The suit was filed in error, according to the plaintiff. McMillan then asked StubHub to refund his money. Still have tickets to the cancellation. I have not received any information on recovery of my money yet. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Its policies are not just designed to protect consumers. Paul Sawers / VentureBeat . Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. My husband and I bought concert tickets as a Christmas present to each other. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Furthermore, is there a class action suit against Ticketmaster? StubHub has my $253 for tickets I sold. Come to find I was charged $300 from my bank account. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. In the meantime, they may continue to pursue the case individually. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. But the company does not need to comply with the law to avoid liability. FALSE. Para una notificacin en Espaol, haga clic AQU. StubHub claims it is postponed not cancelled and will not give me my money. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Should You Become a Constitutional Lawyer? Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Who should shoulder those cancellation costs? McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. The Hollywood Reporter is a part of Penske Media Corporation. The law required StubHub to refund all eligible buyers before May 3, 2021. SV is correct. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. At regular volume, we can afford to take that risk. All rights reserved. Read the complaint here: StubHub Refund Class Action Complaint. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. I listed tickets and never heard back that they sold. 19. He was promptly told no because the game was not technically canceled, only postponed.
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