iOS 17 Wishlist What Do We Want to See? Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Apple Technical Specialists are the people who make sure that Apples products work as advertised. At first I didn't understand why she was so upset about an easily replaceable phone. They may also be responsible for providing support to Apple Authorized Service Providers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. An Apple digital badge represents your achievement in professional training. Apples most important resource, our soul, is our people. Choose your path Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The mob used the electronics in the store to play music and record their dance routine. Both full-time and part-time jobs are available. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." At Apple, were not all the same. Come eager to listen and learn from your team, your mentors and your customers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Europe's No.1 Apple Training Specialist. 2023 A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Save someone's day. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple is an equal opportunity employer that is committed to inclusion and diversity. We were thanked for coming and then excused once we had completed our quiz. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. The redesigned training has moved to an online, self-paced format. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Apple benefits help further the well-being of our employees and their families in meaningful ways. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. By clicking Sign up, you agree to receive marketing emails from Insider This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Lots of different people to learn from and meet. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. By helping Apple maintain strong relationships with customers, you are instrumental to our success. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. The mob used the electronics in the store to play music and record their dance routine. At other times, you refer customers to support team members who get them up and running again. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. You may be communicating with customers over the phone, in person or through email. And thats our greatest strength. Apple Professional Training courses are available now at training.apple.com. Average salaries for Fujitsu Technical Systems Specialist: [salary]. The exam costs aren't as crazy as CompTIA. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. The next 10 days were essentially "Apple boot camp." This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Get weekly top MacRumors stories in your inbox. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Top editors give you the stories you want delivered right to your inbox each weekday. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Save someone's day. You have excellent time management skills and can make decisions quickly. The entire store team benefits from your commitment to providing the best care for customers. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Please note that all salary figures are . Our training team can help you book training for your organisation or for a third party. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. When a customer needs assistance, you quickly assess their situation. Both full-time and part-time jobs are available. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Copyright 2023 Apple Inc. All rights reserved. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. The Apple Professional Training courses are now available at training.apple.com. Learn more. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. You reassure customers when delivering product diagnoses and potential solutions. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Copyright At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. United States Department of Labor. At Apple, the learning never ends, and team members continually support each other. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Helping customers and providing technical assistance. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. At Apple, were not all the same. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Come to us in your pursuit of success. You can find information about the accommodations request process in the. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Geniuses often made $25 to $30 an hour based on their tenure. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. To view your favorites, sign in with your Apple ID. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Customer loyalty and satisfaction is their number one priority. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Both full-time and part-time jobs are available. Title(s) held: My official title was "specialist." They must also have excellent customer service skills. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. When a customer needs assistance, you quickly assess their situation. Filter our Apple training by your desired technology. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. To view your favorites, sign in with your Apple ID. Apples new IT training series begins with the Apple Device Support course. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Theyre so grateful and that feels really good.. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Copyright Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Your base pay will depend on your skills, qualifications, experience, and location. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. The work environment for an Apple technical specialist is usually in an Apple Store. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. However, we cannot independently confirm if the Weibo account has a proven track record. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. The best part of working for Apple: It had to be launch days! The customers can make or break the day which led to many days being . . With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. You maintain composure and customer focus while troubleshooting and solving issues. You know, just like the things we make. Own your learning schedule with self-paced, online courses. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Review information and details about the policies, terms, and conditions for Apple training programs. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. All our courses are practical, hands-on, and led by trusted Apple experts. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . US Bureau of Labor Statistics, Computer, and Information Systems Managers. Therefore, we are committed to treating all applicants fairly and equally. Surname must be different to the First Name. NOW WATCH: The 6 best new features coming to Apple computers. The courses are sequential, and build on skills and concepts as the user progresses. Another perk of working there: Customers love Apple, so my days were often pleasant. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Records the default button state of the corresponding category & the status of CCPA. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. These cookies track visitors across websites and collect information to provide customized ads. Come eager to listen and learn from your team, your mentors, and your customers. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Design and lead tailored in-person and virtual trainings.. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Regardless of the situation, your communication skills can help you be an effective technician. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. See which role best matches your experience. 2023 At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Learn more about your EEO rights as an applicant (Opens in a new window) .