Thanks SO much! StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Find help with your questions from other fans through our own peer-to-peer community! It is now November - this is ridiculous. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. The company does have something they term FanProtect Guarantee in its User Agreement. Your refund will be processed to the payment method used at the original time of purchase. New Yorkers, however, are in luck. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Lets dive into it right away. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. What do you mean Dming the moderators? Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. 0. What a horrible service! It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. International orders are handled a bit differently than those within the US, @Lighty7. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. How to Contact StubHub for fraudulent tickets. Review the StubHub return and refund policy at ReturnsAndRefunds.com. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Check out the table below to see the best alternatives to StubHub. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Marrali just wants her money back, and she's not the only one. Whats The Difference Between Class 2 And Class 3 NI Contributions? Get immediate StubHub support from HelpOwl.com. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." You can reach the corporate office at 415-222-8400. Combined with viagogo, we now span 90+ countries around the world. Your online site is a disaster, It does not work to apply a credit. Once you receive that email you can log into your account and navigate to the StubHub wallet. Let us teach you the major money lessons you NEED to know. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Ohio Attorney. Covid 31 Refunds 41 StubHub 211. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. . User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. An email might never be responded to, and the same goes for phone calls. I was a no show due to a soft water flooding of o Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Great help!!! Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. How do we request the refund? I waited 2 days and tried the access code again..still nothing. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. This watermark prevents others from copying them. Make sure your email address is spelled correctly. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Who do I contact? On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. . If you feel like StubHub cheated you, you could take action against them. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Sit back and relax while we do the work. And the exact same seats they re listed and sold for a different amount sold and the payout. Have a StubHub question? All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Another way you might reach the company is by sending them an email. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina I think I'm golden and I made my sale. It is possible to request a refund on a purchased StubHub ticket manually. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. If you purchased on a registered account, your credit is available within your StubHub Wallet. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . New Jersey That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. She came back and said I'm refunding your money butand then starts fighting with me again. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Congratulations on your sale. How can I email stubhub to refund tickets for a cencelled event. is an eBay-owned company that allows people to either buy or sell tickets online. Use of this website signifies your agreement to our. They say $0.00. I've been a customer for a long time and am not happy. I was refused to talk with a supervisor , I had 4 tickets listed. Indiana: "approximately 6,800 consumers" affected. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. StubHub also has live chat operating 24/7. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. I have been trying to purchase tickets for over a week now. Click here to explore your options! Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. I had to ask for a manager. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Customers can keep their credits if they like. Just log into your DoNotPay account using any. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. I had a fraudulent charge on my credit card account from Match.com. Reach out to customer service representatives via social media, Call the event organizer and state your case.