Does ModCloth guarantee items with a free return policy? 97% Polyester, 3% Spandex. The team is available from 9am-8pm ET, Monday-Friday. I will never shop at this store again. When I questioned this, they let me know that ModCloth doesn't refund the original shipping fee ($12.95!) If you are not satisfied with the item, or if the item is damaged, you should act quickly. While points can be earned for purchasing gift cards, they can not be earned from spending them. modcloth return label. I also apologize for any frustration with getting in touch with our Customer Care team. If the reason for your return is not due to the companys fault, they will deduct $5.99 from your refund. Step 4: Send it out. Hi, Parish. More Ways to Shop. 0/10 do not recommend. Returns. You also cant get ahold of anyone via phone without being hung up on. If your dress arrived with no care instructions, we would consider that to be a defect, and we apologize for the trouble this caused you. I'm very sorry for any disappointment regarding your recent order. Imported Fabric does not provide stretch. Go Global Retail acquired ModCloth at the start of the year and has supported the company to become GDPR compliant, so that the label could be available throughout Europe again. For Domestic (US) returns, please click here. How to return an item to Lord & Taylor: Next steps. With every Tier Earned, there will be an email notification sent out to the email used to register your ModSquad Rewards account. Modcloth com returns | Models-art.ru You can drop the item off at a Fedex location. Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer. It was beautiful which is why this is a 2 and not a 1 BUT their sizes are not accurate. Very disappointed in ModCloth customer service. If you dont want to use the prepaid return label, you can ship the time with a different carrier. Final sale items are non-refundable. 7 Methods, Can You Wear Boots In The Summer? It will take two weeks or more from the date your return is received by Modcloth to refund you. If you're having any further issues, please email us at support@modcloth.com and we'll get you sorted! Call us right away so we can make things right. Well issue you a ModCloth store credit for the amount of the returned item(s) to your account. and that they charge another $6.95 shipping fee to return the item. Check out a fraction of our product range that can assist you with: You can count on our apps assistance if you need to cancel any subscription, demand a refund from a company or airline, get help with utility bills, reduce your property taxes, get a tourist visa, appeal banned accounts, contact embassies, or get cash back on gift cards. The refund will be sent to the original form of payment. Next, enter your code in the Gift card or Discount Code box upon checking out. From social media to dating sites,, The best face oil can deliver other beneficial ingredients like retinol and antioxidants in addition to sealing in moisture and, Does the Perbelle CC cream actually make your skin tone better? Find your order number. 2023 Trustpilot, Inc. All rights reserved. Keep in mind that ModCloth counts from the day they send you the package, which means you may have less than 20 days to respond. I hope that your order arrived and worked out for you, but if not, our Customer Care team will be glad to assist. Make sure to create an account before placing an order so you can receive points! I would strongly encourage you to reach out to them with this information and they would be happy to help you out! Find many great new & used options and get the best deals for NEW Modcloth Skirt Landscape Print XXS Midi Hey, Soul Vista A-line Pockets at the best online prices at eBay! Free U.S. And since this casual mini is sleeveless, it can be layered with your basic tees! I'm sorry for any disappointment with your order. (If you live outside the U.S., your timeline is 60 days from the shipped date.). We will definitely follow up with our returns department on this matter. Customers from Alaska, Hawaii, Puerto Rico, and other locations outside the continental US must provide their own return shipping. Since ModCloth is an online retailer, you can file a return request only online. Bear in mind that ModCloth starts counting from the day they send you the package, which means that you probably have less than 20 days to reactif youre unhappy with the item, or it arrives damaged, you should act swiftly. I have written to ModCloth customer care twice and got zilch response. One-of-a-kind items (including vintage) are returnable for store credit only. ModCloth Return PolicyAll You Need To Know. They are available from 9am-8pm ET, Monday-Friday. You will only receive points for purchases made after creating your rewards account. If you dont want to wait that long, you can use DoNotPays help to accelerate the process. In that case, return the item by mail and include your measurements on the packing slip. We hope you love what you ordered! 250 Points = $10500 Points = $20750 Points = $301000 Points = $40. Shipping labels were generated but the shipping company tells me the parcel has not been delivered to them yet.I have emailed customer service twice with no reply.I went to their official site of this company and I found this helpful info which .is and after a long chase, I got my amount back shipping details as well DO NOT BUY FROM THIS. Returns received in damaged/worn condition. Shipping costs are payments for a service that has been completed and are not subject to refund. Quick Buy Please feel free to reach out to Customer Care with any additional questions or concerns**Please note that our system only accepts one discount per order, so points and a coupon cannot be applied to the same purchase. This company is shady and they are no longer thinking in the best interest of consumers. Modcloth has to receive the unwanted piece within 28 days of the shipped date. They sent me a really ugly dress that wasn't even my size. International point redemption is coming soon. The person promptly replied that they received the item but hadn't refunded it yet because the refund department was behind. Please note that points can only be redeemed through domestic checkout at this time. They are a very small team, and are currently working through extremely high volumes of emails, so responses may take a bit longer than usual. Even if you have been sick and haven't been able to go outside of your house for 2 weeks, they still require the items to be received to their warehouse within 28 days of ship date. I'm sorry for the wait with your return. Thank you for your review! ModCloth Coupons - 25% OFF in February 2023 I have been trying to see about returning an item I purchased and cannot seem to get a response from anyone. Go here to get your RMA number and return shipping label. Please contactCustomer Careto get your free shipping label. ModCloth will not replace or refund outside the 28 day return window. Write down the tracking number so you can track its journey. Its not uncommon to buy a product and find you dont like it, especially when youre shopping online. I understand your frustration, and will be sure to share your feedback with the appropriate teams. ModCloth Return Policy ModCloth Return Policy will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method What is ModCloth State Return Policy? Shipping and handling are nonrefundable. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. I am very disappointed that there was no care label. modcloth return label We hope you are 100% satisfied with your gift. Learn more about Budget Fashionista and editor/blogger Catherine Brock. Hi, Cece. You also get no refund on any shipping charges you have already incurred. Once you are in a ModSquad tier, you will be in that tier for one year from the date you unlocked it. There may be a bit of a wait to get in contact, but our Customer Care Advocates will be glad to assist with your return, as quickly as they are able. Shipping and handling fees are non-refundable. Final sale items are not returnable. You can also check your Fashion Nova return status via the given link. Once this rust-colored shift dress from our ModCloth label hits your wardrobe, you'll be arranging occasions just to show off its V-neckline, tonal striped pattern, shoulder ties, and mini silhouette. The ModCloth return policy states that you must submit a return request within 30 days of the shipping date for the request to be valid. I used to be diehard about ModCloth with the original ownership, but ever since Walmart took over I felt like the pieces really declined in quality and ~vibe~, and weren't worth it. Hi, Paige. Im very sorry for any frustration, and for any trouble with getting in touch with our Customer Care team. Free gifts or promotional items with retail value. For more information on our Return Policy, please click here. We reserve the right to verify the original purchase to request a return without an order number or shipping confirmation. I'm very sorry for the wait with your order, as well as any frustration regarding tracking. This Modcloth review will shine the spotlight . I ordered a dress and it came in about two sizes too big. *By entering your email address, you agree to receive ModCloth offers, promotions, and other commercial messages. Bear in mind that there are shipping requirements for certain products. Just be sure you log in with your account to earn points, redeem points and enjoy the benefits of being a part of our community. I apologize, again, for any inconvenience, and I will be sure to share your feedback with the appropriate teams. See my privacy policy. You can't return (or exchange) final sale items. I am sorry to hear you had a frustrating experience with your recent return with us, but I am glad you were able to locate your tracking information, and we were able to process your refund for you. If you live in Hawaii, Puerto Rico, Alaska, or anywhere outside the U.S., you must arrange your own shipping. ModCloth is not the only company whose product youd like to return as effortlessly as possible? In which universe does it take $9.99 (standard shipping) to ship a thin blouse within the US? As of December, 2022, the return charges that Modcloth deducts from your refund are: $5 return shipping fee $1.95 fuel surcharge Refunds Modcloth's return policy allows for refunds, made to your original form of payment. Hi, Shannon. (If you misplaced an invoice, just go to My Account, click on your order history, select the correct order number, and print it.). How Does the eBay Return Policy Help You Deal With Unwanted Items? ModCloth Returns To European Market Due To New Owners, Go - Insider They've been asking for our return for years, and we couldn't be more excited to truly 'Go Global' with a brand as beloved as ModCloth," Streader continued.