To better understand why we adjust BBB ratings, please see our Rating Criteria. ERGs drive diversity by fostering new bonds and communities across the company. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. We also accept certain types of digital payment methods. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! What if additional documentation is required? I am being told that all is done by email and there is nobody I can talk to over the phone. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. However, Visa and Mastercard offer their own fleet. AVOID THIS COMPANY AT ALL COSTS. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Transaction fee:non-Puma stations incur a 0.50c transaction fee. WEX, Inc. is ran by idiots. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). But within the category of purchasing cards are several different possible rates. We're WEX. An approved line of credit offered by Love's Travel Stops to approved customers. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. I have no issues getting prescriptions. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Fleet cards go by a few different names. Youll need to contact your credit card processing company. He has also researched and published reviews about nearly every payment services provider and processor. Click Issue Money Code. We also encourage merchants to check out our list of the providers of the best merchant accounts. Charged to my bank account, we do not own a card. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! Anyone recommend an attorney? Looking that way. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. It is also a great way to encourage businesses to start spending again as many consider curtail spending. NO. In the Policy Number menu, choose the policy that will receive the prompts. Fleet Cards What is a fleet card? Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Focusing on diversity also means focusing on inclusion. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Exceptions are even color-coded to make them easier to prioritize. A confirmation displays. Their final email to me was, yes it sucks but sorry. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Portland, ME USA 04101. This company and their employees SUCK. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Receive your Esso Card As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. Referral Partner Permissions. A new account was opened for our company that we were unaware of because WEX changed their system. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. NEVER let this company get your bank info. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. And how has this not already generated a class action lawsuit? Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. UPDATE: Not menti. crazy third time its going on. I have been trying to get my claim processed for a month now. Set the Validation type, then click Next. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Instead, youll be charged a percentage and may be assessed additional costs by your processor. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. I will be closing this account as soon as I get my funds. WEX adds Visa to virtual payments offering. Description of Complaint: Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Insert the card into the pump or attendant swipes the card in the station. * Required Field First Name * Last Name * Business Name * State / Province * We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. The Prompts Information section appears. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. They now want a detailed receipt. They were completely unreasonable to deal with. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Referral Partnership FAQ Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Youll want to find a company that will charge you as close to cost as possible. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Murphy USA participates in several programs that offer you discounts on fuel. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation It is a shame, I was a client for about 20 years. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. All this because WEX, a company we have never had any dealings with ( and never will!) Add a reference number and note, if desired. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. At least thank me for giving you $1,000 that was meant for my 5 year olds education. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, 1/6/23 got bill in mail due date of invoice is 1/6//23 ? In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. I think this would be great for our business! Pumacard options Pumacard WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. Fleet cards can also limit the number of transactions or caps on each transaction. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. I am the bookkeeper for a company vexed be WEX. finance charge has been 150% APR. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Your as bad as our government, you killed my job my career. This allows us to see the company through a different lens or perspective than we normally would. We're happy to help. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Attempts to reach a representative for clarity were again unsuccessful. Then they lied again about how I would get an email from their fraud dept resolving this. This review will focus on Wex's payment acceptance products for merchants. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Fleet cards require using equipment that can support enhanced data. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. The Verifone machine is universal, and can be used with many different processors. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. I have asked for a manager many times but no one has EVER called me back. Then Class action suit! It helps to understand some of the nuances of the different cards available in the market. The sole purpose of the material presented herein is to alert, educate, and inform readers. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Id rather just use my Spark card and get the cash back. I have no choice but to involve my attorney for CEASE and DESIST. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. That means finding a processor who is familiar with B2B transactions. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Finance. Merchants most commonly describe unexpected incidental fees and high termination fees. Track fuel expenses automatically. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Choose the new status. A fleet fuel card is a card used to purchase fuel from a gas station. Big business pay attention and give your money to a better company. To edit a policy, select it in the Policy Number drop-down. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . But any dental work or Vision appointments are denied. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards.