If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. We do not offer trips to all destinations yet, because of the strict entry conditions that are still applicable in several countries (e.g. Have you not yet reserved a seat? However, you have to have a proof of vaccination. not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken. Many popular travel firms, including Jet2, Tui, easyjet and This field is no longer mandatory and can be left blank if you do not yet know your seat number. For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. Depleting cash reserves is a short-term impact but in the long term COVID-19 may spur drastic changes across the traveler landscape. There might be additional fees resulting from the change, but the TUI representatives will let you know if this is the case. Check out the table in the section below for all types of change fees. Marella Cruises sailings on Marella Discovery and Marella Discovery 2 due to depart on or before 31 July 2021. Textile face masks are allowed as well. Just be sure to make the change before check-in closes for your flight. We have a flight with TUI booked for 29th of July, their information I can see, states that we can amend the flight for free - however only if we do this prior to the 30th of June. You can use this residual voucher when you book your next flight. I have booked a trip with another airline then TUI fly but I cant wear a face mask on the plane for medical reasons, what should I do? Upload them online during the online check-in and you will immediately receive your boarding pass. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. TUI said: "We want to offer our customers flexibility and choice this summer, so where borders are open and FCDO advice allows travel, we will operate to those destinations as planned. You could also make a Section 75 claim with your credit card provider or obviously you can use the credit to book another holiday. See Travel Aware page - for travel advice from TUI. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. You will find an overview of these suppliers below. To change a name, passenger, or passenger type (you can correct a spelling error without paying a fee), To change accommodation, departure or destination airport, or to change a flight not operated by TUI Airways. This tracks your activity using third party cookies. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. On the online check-in portal, you can find a list of frequently asked questions and their answers about uploading your documents and what to do in case of problems. Find out whether carriers including BA, Jet2, Ryanair and Tui will refund or All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. More information can be found hereunder. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. Do you prefer a cash refund? Furthermore, you may have to pay a 250 fine if you failed to complete a PLF. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. Impressively, the package holiday giant is offering affordable Covid-19 tests from 20. We advise you to check the latest updates shortly before the departure of your flight. If you decide to cancel and request a travel voucher, you have until 30 September 2023 to use it. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures: We request that you consult the website of the airline concerned to know more about the measures you have to take if you can't wear a face mask on the plane for medical reasons. Absolutely! New rules are also enforcing Covid tests on holidaymakers once again, Onboard our planes. It said schedules will be cancelled until mid-February, joining . All TUI fly bookings made from 01/09/2021 until 30/09/2021 can change 1 time and free of charge up to 7 days* before departure, to any other destination or later date until 31/12/2021. Yes, you can also make changes to your TUI booking. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. You can download our menu for your flight at https://www.tuifly.be/en/buyonboard-en. Babs refund credits are backed by Abta/Atol. There are specific quarantine rules at each destination, and any additional costs must be paid by you. You will not have to pay the difference. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. If you did not use the full amount of your voucher for your first booking, you will automatically receive a new voucher for the remaining amount. This way we will be able to travel together safely and without worries. TUI fly is active in different countries. The airline . Service on board has been adjusted so as to maximally limit contact. In that case an additional PCR test is not necessary. No entry requirements COVID-19. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. We also like to install cookies for a better user experience. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. We have done everything within our power to continue to offer you this service in these challenging times. You can find more information on the Passenger Location Form and possible exceptions at https://travel.info-coronavirus.be/. This page https://www.tuifly.be/en/corona-measures contains an updated overview of the destinations we offer. If you dont have a valid PLF form, you will not receive a boarding pass and you will not be allowed on board. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. The travel company Tui has narrowed its annual losses but is reviewing whether to make cuts to the remainder of its winter programme in light of rising coronavirus cases and the spread of the . This programme offers these small-scale entrepreneurs the funds and professional support they need to help recover after the COVID-19 pandemic. If you have not arranged travel insurance with TUI, please contact your insurance provider. Do you think that thats quite expensive? If you cancelled your flight on your own initiative, you will not qualify for a voucher. If the conditions and circumstances do not allow for a normal holiday and we are unable to offer our customer adequate support, we may cancel a trip in spite of the positive travel advice. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. You are allowed to combine several vouchers. Federal Reserve Governor Christopher Waller was forced to cancel a Zoom videoconference after it was 'hijacked' by a participant who displayed pornographic images. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. rebook your tickets if disruption or Covid rules derail your trip. This also applies if, in the seven days before your departure, the government in your destination requires children aged 11 and under to be fully vaccinated and they arent currently invited to receive the vaccine in the UK. For all flights and holidays up to April 30, 2022, the firm will let you change the . If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers. Are you travelling back to Belgium from a European destination? Travellers (from 12 years old) who do not hold an EU Digital Covid certificate must complete the FCS (Spanish Health Form) within 48 hours before departure. But if you would rather not travel right now, you willreceive a refund for the cancellation. If your test before your departure is positive, we advise you to contact your cancellation insurance to discuss the possibilities. You have to state the means of transport you have used. You can contact them by e-mail info@quickparking.nl or call them at +31 20 717 97 00. The issue date and the expiry date of the initially issued voucher will remain applicable. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. Did you book a room in an airport hotel upon arrival/departure through TUI, but your trip has been cancelled? TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. Cancellations and refunds. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you've booked on a Select Price holiday. How much will it cost to change or transfer my TUI holiday? The travel provider has made the decision to "cancel all holidays" to Costa . Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. but we count on you to also seek information before your departure. a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. Yes, the TUI fly web portal has been reopened. Print the QR code or save it on a digital device and keep it ready at check-in. Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. For more information, consult the website of the Belgian government (. You can find detailed information about the voucher and the conditionshere. You cannot cancel these online through your account. This policy does not apply to holidays departing from 1 May 2022. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking (s). VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker. Booking conditions. If you don't book a flexible rate, you may not be entitled to a refund. You can consult the measures and safety regulations imposed by TUI and at the destinations here: https://www.tui.be/nl/corona-maatregelen-bestemmingen. We ask you to pay contactless or by card if possible. See our frequently asked questions relating to COVID-19, covering both before you travel and while you're away, so you can book with confidence. For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. Tuesday to cancel online for . If you do not have a cancellation insurance or if your insurance does not provide sufficient coverage, you can contact our Customer Services Center. To help you find what you're looking for easily, we've popped our FAQs into categories. Attention: a refund is only possible if you have not yet used the voucher. Easyjets Freedom to change policy was in place until 31 March 2022, giving customers the option to change their flights for free up to two hours before departure, with the possibility to rebook new flights until September 2022. Thats possible. Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. Click on the link Coronamaatregelen for your destination. Before committing to any accommodation booking, read through the provider's terms and conditions. Do you need to get in touch with them urgently? A 24/7 emergency hotline and an app in various European languages . Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. Motel 6 cancellation policy. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options.