Email Protect your account with two-step authentication 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. If you have already provided us with your flight details, the car rental company will be able to track your flight. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Dear Paul,Thank you for contacting us! 2023 Wisecars. There are too much additional insurances taxes etc. Wisecars cannot amend the drop-off time once the rental has already begun. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Get our top coupon codes directly to your inbox. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We can accept no further responsibility when there is no out-of-hours service available. She was very kind and helpful! wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. In peak periods this may not be achievable. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Your contract for car rental will be between you and the Car Rental Company. Your voucher is normally issued 48 hours before the pick-up time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. All rights reserved. If your additional driver is under 30 or over 65, please check your car's terms and conditions. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Wisecars flagged this review for containing harmful or illegal content.Read more. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Just scroll down to the bottom of this page and create a support ticket. You may need an international driving permit (IDP) to drive in some countries. Wisecars does not store credit card details. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Please read carefully the terms of the Car Rental Agreement before signing it. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Fill in your personal information and state what you wish to cancel or amend. What's Wisecars' cancellation policy? 2023 Wisecars. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. 8 Feb 2023. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. In that case, please contact your bank for additional details. Wisecars employs limited use of cookies for your safety and does not store any personal data. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Wisecars falsely advertised vehicles for rental on their website. 2023 Trustpilot, Inc. All rights reserved. %title% %offer% Tbb. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Manage bookings effortlessly. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). The use of our website signifies your acceptance of these Terms of Service. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Thanks! Wisecars does not own or operate any Car Rental Companies. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Wisecars believes in protecting your privacy. I read other reviews from this company after this had happened and that is a common . www.wisecars.com. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. If you choose to pay for the service using a credit card, your credit card details are not stored by us. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Seamless booking experience and great price compared to all other websites. Great help received from the kind persons on whatsapp chat yesterday and today. So you can bag the best deal with total flexibility to change your plans if you need to. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Dear Allan,Thank you for sharing your customer service experience with us! Honestly, never use third-party companies to rent a car. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. We can accept no further responsibility when there is no out-of-hours service available. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Wisecars does not take responsibility for partners response times. Your rental credit will expire after 2 years. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. You may also add additional drivers at the rental counter when you pick up your car. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Amendments can only be made up to 48 hours before the pick-up time. Wisecars is an online vehicle rental broker. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Dominik B was very helpful and nice.However the site is not the best. This is the second time we have booked with Wisecars and had amazing service. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. My trip to NZ had to be cancelled due to the cyclone that hit the area. Wisecars does not store credit card details. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. When you rent a car, you will usually need deductiblecoverage. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. The permit you may need depends on which country youre visitingand how long youre staying. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 In that case, special cancellation terms are presented during booking. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. You will find the telephone number in the Car Rental Agreement. You will find the telephone number in the Car Rental Agreement. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). What's Wisecars' cancellation policy? If not, you will need to purchase the cover at the car rental company counter. 2023 Wisecars. Amendments can only be made up to 48 hours before the pick-up time. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. However, please keep in mind that any changes that you make to your booking will probably change the rental price. If additional information is required, the process may be extended for another 28 calendar days. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. available for purchase from the car rental company, or. ago Thank you guys for that excellence!!! Your browser settings can be set to inform you before receiving a Cookie. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. 1 Previous_Golf_5959 2 mo. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Wisecars Protection Package ensures that you are protected should anything go wrong. Very easy process and had the best price on the internet. All rights reserved. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. I had rented cars for myself and others through Wisecars many times. In all these cases, you will receive no refund of the money you have paid. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Excess Protection covers up to USD 1000 of your excess. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Trustpilot is assessing this review in accordance with our flagging process. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Cancellation Protection can be purchased only at the time of booking and is not refundable. It is entirely up to the Car Rental Company whether they decide to do so or not. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. We clearly highlight car and van hire options with Wisecars that have free cancellation. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Dear Sara,Thank you for contacting us! Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Mi az a Trustindex? Your voucher is normally issued 48 hours before the pick-up time. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. I refused to pay and they refused to refund me my $535 back. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Replies to negative reviews in < 24 hours. What's Wisecars' cancellation policy? It said and I'll recap ,"NOTHING more to pay ". In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. We do not delete personal data on the request of a third party. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Wisecars is an online vehicle rental broker. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Some Car Rental Companies in some rental countries may also require an International Driving Permit. they are untrustworthy. Only when all documents are present and severe negligence can be excluded, a refund will be processed. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Please note, it is your responsibility to provide all the above-mentioned documents. It might take your bank extra time to settle the amount. In that case, the special cancellation terms are presented during booking. Wisecars will process your cancellation refunds in 7 days. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Here are 8 tips for writing great reviews. In most locations, the minimum renting age is 21 years. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Consider the cancellation policy. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars.