Need help to reset smart monitor help please. For anyone in the UK with solar panels, this is reason #2 for not jumping to get a smart meter. Homes with first-generation meters are gradually being connected to the smart meter wireless network so they work more like second-generation meters. British Gas have an APP called BG Live ( but is seems to have become defunct since the pilot) . Smart energy monitor. Has anyone else had a bad (or good) experiences with British Gases Smart Meters? In such scenario there is very little consumers can do. Therefore some energy providers also provide their own API via which this data can be retrieved without needing a CAD. Smart meters are self-reading gas and electricity meters that show how much energy youre using in pounds and pence so its easy to keep an eye on how much youre spending. It has been proved already that most people with smart meters reduce their consumption. the neighbours). Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. -Book today! This figure doesnt necessarily reset when you set-up a new account. I am a little disappointed that I can not use Zigbee to access my energy usage from the smart meters, especially considering this is one of the larger selling points of smart meters, I hope that this will be a future phase to British Gass plans. Bring it within 15 metres of the smart meter (with no walls between). Basically only permitting the Electricity Meter, Gas Meter and In Home Display. If your IHD is asking for a PIN code it could be that the device is having connection issues. And quite easy so. This years target for British Gas is to install 1,266,671 24-Inch Monitor Size: How Big Is a 24-Inch Monitor? What is a vend code and pin code for my Pipit In-Home Display (IHD Smart meters need to be able to connect to the Data Communications Company (DCC) through a wireless network. I did not realise .gov had published a new document. BTW what are you using as your REST API client? Has anyone had any success yet? Hi John, As well as being unable to read your smart meters, your new energy firm probably wont be able to send the pricing information about your new tariff to your in-home display. However, if you're concerned that your bills are wrong, or your smart meter is showing an error message, contact your supplier. And you dont have to send us meter readings to get accurate bills it happens automatically. I think their design is such that these interfaces are non-contact in that no electrical contact is made between the meters and the monitoring device (i.e it is via light) making them safe for Gas [3]. Really hindering the usefulness of this. Find out more about getting smart meters installed. The type you have depends mainly on when you had it fitted. Two in five households with smart meters in our survey of Which? One of them tweeted that their new meter which replaced a faulty one showed that the household was using 101,197.32 . If you think your supplier has moved you to prepayment unfairly, you are within your rights to make a complaint. Welcome to the Digital Spy forums. Please try again in a few minutes. Of particular interest to me is its support forZigBee Smart Energy Profile (SEP 1.1), it was my hope that I could buy a Zigbee gateway or USB receiever and I would then be able to start monitoring and logging my electricity usage on a computer. I dont mind discussing some of it with you (privately through emails maybe), but as im sure you understand, I cant tell you much more about our product that isnt publicly available or standardized No, we install smart meters at no extra cost to you as part of the national smart meter rollout. Also your comment about stifling the possibility of opening up smart maters to whole new industries is also a very good point. Unfortunately not! Linking devices to the HAN will be accomplished by pairing them to the relevant communications hub. The IHD can't connect properly to the network in your home. Paired with another app called parrarel space It allows you then to examine traffic of an individual app to see all of its network requests and responses, even the Https ones. This would be much more easy to secure and given that is software based on a central server much easier to update should they find holes with it. Sadly they all insist on locking you in to their proprietary cloud systems. If you have a British Gas Smart Meter Monitor, you can easily reset it by following these simple steps: First, find the reset button on the back of the monitor. I have started off the blog with this initial post on my experience getting zigbee smart meters installed from British Gas. The GEO APP seems to work OK communicating with the TRIO II . This is a quick overview of the new Energy Monitor & t. The organisation which runs the smart meter wireless network (the DCC) says that almost all of the dormant meters it can identify and upgrade are now connected. 1) The In-Home Display can't connect to the network in your home. The installation went smoothly, but I too am completelyunderwhelmed by the IHD. It would seem that at (least for now) the new Smart Meters from British Gas are a bit of a closed system where only British Gas can access 'my' stats. This should have happened automatically and, once connected, your meters smart functions should be restored. Only devices compliant with the standard could potentially have access to this, and they would need to be "added" to the network using a unique code on the Comma Hub sent down from a web service or something similar. Weve heard from members whose energy firms arent yet replacing these semi-concealed meters. Unfortunately the gas one hasn't managed to connect and provide me with the information I wanted hence why I agreed to have them installed in the first place. British Gas Smart Meters - Part 2 - DataPoint turn off the in house monitor, setup a Raspberry Pi running Zigbee and change its MAC address to that of the in house monitor. A CAD (Consumer Access Device) would need to be allowed in, allowed to join the zigbee network in a secure way. As An Amazon Associate, We Earn Affiliate Commissions From Qualifying Purchases. We worked with Smart Energy GB, the smart meter consumer-information campaign, and spoke to energy firms to compile these tips. Ah ok, that was there to make sure nobody else could use my glitch instance - its the token that is generated when smartthings auths. https://www.britishgas.co.uk/media/releases/ReleaseDetailPage.aspx?releaseId=1363 https://bestmonitorunder.com is a Participant in the Amazon Services LLC Associates Program, An Affiliate Advertising Program Designed to Provide Means For Sites To Earn Advertising Fees By Advertising & Linking to Amazon.com. British Gas Smart Energy Experts undergo 12 months of rigorous training, so well fit your smart meters to highstandards. CADs are expected to be available for purchase through retail stores or as part of a service: for example installing a central heating system, re-fitting a kitchen or as part of an energy supply contract. And my WIFI is via a TP-LINK box running as a WIFI extender through two consumer units to BT router, ds_Communications_Hub.pdf (trilliantinc.com), Which seems to confirm what you said but also says the TRILLANT Hub supports multiple IHD s which may be useful, The bit about Commissioned by Hand Held terminal means I probably do need an engineer. The data for this app however would not be gathered via the home Zigbee network but rather from the British Gas head end systems via the internet. Check whether your smart meter and in-home display will work fully with them. If your meters are outside or far away from the display, ask your energy supplier for advice. Tying the above 3 units together is the Trilliant Hub, acting as a Zibgee coordinator, the hub gathers meter reading (and other information?) by Steven Johnson. Still Ill be able to take meter readings off the IHD saves going out in the cold ha ha. Meanwhile I guess Ill just watch das binkenlights. In the Netherlands those smartmeters(electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. 1. The E470 supports both Import and Export electricity usage, so one day in the future I may be able to hook up some Solar PV Panels to it. When I moved away from BG to a different supplier that . I don't know what my self monitoring options are for the gas meter -- I probably had more options with the old dumb meter. Smart energy reader by British Gas - YouTube British Gas is a signatory to the SMICoP - REC Portalwhich has been approved by Ofgem. Check if your in-home display has a flat battery or is unplugged. I too am disappointed that I can not access the raw data for my own purposes. First, find the reset button on the back of the monitor. Connect members said they had problems with their in-home display in the last 12 months (to December 2022 when we asked them). By the end of the roll-out, 99.25% of Great Britain will be covered by the network these meters use. Agreeing for your smart meter to send more regular meter readings should help the accuracy of your bills. My 2p, @Turribeach3 Thanks. The MAC number of your Pipit 500 (this can be found on the underside of the unit. If so, try moving it closer to the electricity smart meter and turn the device off and on again. My only thought is trying to decompile the Android app or something. You can also find your meter reading on your smart electricity meter and gas smart meter. Our prepayment customers are some of the most in need right now. Believe me, Id like the same for myself and our own deployment of smart meters where I live! Would I be able to access it via USB? I cant find one that will allow me to log in. When it does happen it may open up a whole new area of industry as new range of consumer devices become available and start linking with other in home devices, thermostat, heating lighting etc. IHD manual: GEO Trio II Help Centre | So Energy Smart Meter UK - Build an app / device handler for api? Do you still think the comms hub will be locked up in this way? in May. It strikes me that most energy suppliers are fitting GEO TRIO II IHDs, and most seem to come with the WIFI module So the data passed over ZIGBEE from the meters to the IHD can be accessed over your home WIFI network from the IHD ( and not the meter network). I had British Gas smart meters installed a few years ago. Derek I too have solar panels, so that is worrying. You can findhow to view more useful usage information for this IHD on our guide here-. What did they do different ? https://rainforestautomation.com/rfa-z114-eagle-200-utility/, Therefore currently in the UK if you do manage to get a CAD the flow of data is -. They have to be able to justify the switch. If your energy supplier goes bust, you will be automatically moved to another energy firm. Solving smart meter issues | Octopus Energy British Gas have considered the option of adding further MAC addresses for additional Zigbee devices, but there were security concerns that hubs may accidentally (or maliciously) be linked to incorrect smart meters (i.e. 25/10/14 - 12:19 #1. Contact your energy provider if your smart meter still isn't connecting properly. This should have happened by the end of 2022, though were aware that some smart meters remain unconnected. There are plans to add other additional Zigbee wireless frequencies better suited to longer range or coping with thick walls. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. Depending on which company you've switched to, and when you switch, first generation meters may lose their smart functionality. However, there seems to be one big difference between the UK and the NL and that is that 'our' smartmeters are mandatory equipped with a so calledP1-port, which is customer readable. All the best, Unfortunately I dont think spoofing the MAC with a Xbee/Arduino will work because, like you say, you also need the encryption keys (not that I have tried it ;-)). If interested please respond here and I'll get in touch with you. In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. Just be patient, the energy industry might be moving slowly, but its moving nonetheless . So I think there is hope yet, it looks as though there is certainly thought about allowing consumers the ability to connect additional devices (CADs) to the smart meters hub, but these, at least for now, may be trumped by security restrictions (I guess rightly so). For security reasons, software in the communications hub (the HAN coordinator) will prevent CADs from updating any data in smart metering equipment or from executing any functional capabilities of a smart meter. So, as I see it, none of this will happen and this is costing us 12billion?! I dont know what pressure UK Government is going to put on the Energy Providers to adhere to these guidelines and open up their Smart Meter HANs, but I suspect it will be some time yet while they drag their heals (and/or figure out how they are going to implement it). Youre not alone. For help with changing to or from prepayment, read our guide toprepayment meters. Software developers at British Gas and Trillaint (the manufacturer of the Zigbee hub) decided to limit the number of devices (MAC addresses) permitted to associate with the hub to 3. Some legal action may be needed if DECC does not intervene. I have not hear of iMeasure (I will have a quick Google in a minute), I use an iPhone app called Meter Readings by Graham Haley it is a very good app, nice and clean, easy to use, no adverts, import/export facility and supports multiple types of meter. Second-generation meters are what you should get if you have them installed now. The Glitch app. However in November 2022, energy regulator Ofgem wrote to all UK energy suppliers saying that it had heard reports of this process happening unfairly and without reasonable notice. The government's Department for Business, Energy and Industrial Strategy (BEIS) told us that all smart (SMETS) meters can measure energy consumed (imported) and exported back into the grid. Access the the smart meters via Zigbee is blocked for "security reasons", all that is offered to the consumer is the In-home Display device (which to be honest is a 5 min wonder with no way of getting at the real data). If your issue doesn't resolve itself, sign in to your Bulb account and let us know. I hope in time this will come! Some companies can operate first-generation smart meters from rival suppliers, even if they havent been connected to the central wireless network yet. Energy firms are only allowed to switch customers to prepay for energy where they have checked that it's appropriate to do so. To cablespagetti - the APIs are still working for me if that helps. Were working to get all our customers upgraded to smart meters as soon as possible. Amazon, Amazon Logo, & The Amazon supply Logo Are Trademarks Of Amazon.com, Inc. Or Its Affiliates. The meters themselves upload data via the DCC network to the energy providers, this enables accurate billing without the need for onsite meter reading. But you don't need to send it on or before the 30th September. Hi Paul, To top it all off the engineer couldnt get the boiler working when he reconnected the gas, therefore I have no heating or hot water and have to take another day off work tomorrow so BG can come and fix that. First-generation smart meters have had some connection issues while they weren't connected into the central wireless network that newer smart meters use. British gas smart meter pairing pin Posted by Steve Rowe, on Mon 22 Jun 2020 11:54am. Final point. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. What is the pin number for my Pipit In Home Display (IHD)? - OVO Energy The most common reason for the initial failure is that a service request sometimes "times out". There are a few Zigbee products available like the Digi ConnectPort X2e and Nexvox Z-201 which I thought I may be able to connect to my smart meter HAN, but reading further into smart meters I found out that the utility company may have to permit new Zigbee devices connecting to the smart meters HAN. Many industry and technical solutions respondents caveated their support for the HAN by stressing that issues around security and operability still needed to be finalised in the second version of SMETS to provide assurance that devices could be connected in a secure and consumer-friendly way. The display will show the current time and date. So, in the UK it is not possible to link directly via Zigbee to the smart meter, I do not know for sure but I suspect UK smart meters also do not have the serial port mentioned above. You have to prod the screen quite hard or use a sharp object as a stylus to get it to respond, reminiscent of first generation Smart Phones, in this day and age of iPhones and super sensitive touch screens it is, at times, difficult to use. Good luck with the Gas meter install. Out of interest, which facts in this post are erroneous relating to the security of the Trilliants hub? If youre planning to switch, check with your new supplier if this will happen to your meters. In this post I show how any customer of Octopus Energy with a smart meter can see their energy data and do a bunch of stuff like. The security around zigbeeaccess is pretty tight so suppliers can still keep you out by pretending that they do not have the wherewith to permit the gateway to connect. The IHD is a token gesture but I dont think it is making our household use any less gas or electricity and I done find it that easy to understand/use (even for me a techno geek!). British Gas criticised over smart meter display failures Two in five said their supplier hadnt received their smart meter readings. I have been testing a pre-production Zigbee SEP 1.1 gateway that purports to solve this problem, ie to give you access to your data. Save my name, email, and website in this browser for the next time I comment. I hope one day in the future the smart meters HAN may be opened up but for now, despite of my fight to get them installed, the only people who are benefiting from my Smart Meters is British Gas. This is not your smart meter. If your meter was faulty, an energy company can charge you retrospectively for the previous year if you have paid too little. My energy supplier isn't getting meter readings from my smart meter, My smart meter's in-home display is not working, My smart meter is not working after I switched supplier. Once the monitor has reset, you can press the power button to turn it back on. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang They claim this is because the Feed In Tariff (FIT) processing is a separate business unit from the domestic BG division. I can't really grumble as it is better than what I had with the dumb meters but I am not sure how the older generation will get on with it if even I struggle. Video: Now smart meters are delayed AGAIN: Deadline for the national rollout of new energy reading devices gets put back to June 2025. This, as it seems, would not be as easy as I at first thought. Following the above post, I subsequently wrote a second post about my experience after Smart Meter installation and my mission to get energy usage stats out of my smart meters: http://www.smartofthehome.com/2013/09/british-gas-smart-meters-part-2/. Relax in our contemporary spacious rooms and sleep well on plush mattresses. I can understand the user experience of people pairing zigby devices to the meter might be a support pain as well as a security one, so I could see the companies not wanting to go down this path. That's according to our survey in December 2022 of 8,668 people with smart meters. from both the Gas and Electricity meters and transmits them to the British Gas mother ship (Head End?) Forum has moved to: https://community.openenergymonitor.org. Switch it off for a minute or 2, then switch it back on again. Yes, the new generation smart meters (SMETS2) are compatible with solar panels. Smart Meter Problems And How To Solve Them - Which? If it is I just need to POST my username and password to /usersservice/v2/login right? They should not have many of these problems. It sound like you are having exactly the same experience with British Gas as I did. Had them installed a couple of hours ago. I don't know if the government should put more pressure on British Gas to allow consumers access to their own data. This is the process known as pairing, the same process that was used to install your smart meters in the first place! If so, try moving it closer to the electricity smart meter and turn the device off and on again. British Gas Smart Meter Upgrade: What to Expect - Selectra A hub is installed with your smart meter (often built into the meter) to do this. Submitted by Gordont67 (not verified) on Thu, 06/11/2014 - 17:08. Imagine if a security vulnerability is found that exposes your smart meters to a hacker? Im not convinced the OWL monitors I am using are that accurate. The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. We'll be in touch as soon as possible. 06890795 registered in England and Wales, VAT No. I used soapui, not sure if anything changed since I last tried but it should work. I am going to see if I can get on this trial. I share everyone's frustrations about sharing date as I also have Hive and BG's customer app which aren't connected to each other either! Its easy to use. I opted in for an early placement. They help by making you more aware of the energy youre using around your home. British Gas Smart Meters - Part 1 | Archived Forum - GitHub Pages Help & Support - British Gas If not, ask your supplier for instructions. Earliest they can come back is towards the end of January, will keep you updated. It's easy to use. Here weve listed the problems and questions we hear about most often and what you can do about them. Shop USB Kaifa Dutch Smart Meter DSMR P1 FTDI ft232r USB TTL 5v to RJ11 6p6c Cable (For ISKRA ME 382 EN MT3). If you switch again in future, your meter should also keep its smart functions. Im wondering who you talked too, but you were fed some erroneous information about how the security works on the Trilliants Comms Hub and the SEP standard
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