But opting out of some of these cookies may affect your browsing experience. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. All depends when your manager wants you I guess. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. To change your appointment: You can also easily change engineer appointments using the BT Business app. (adsbygoogle = window.adsbygoogle || []).push({}); Very rarely. You can view these money saving ideas by clicking HERE. If the engineer is already working on the fault, then you won't be able to change the appointment. If you're an engineer, that's usually four or five days a week between Monday and Sunday. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. If you arent available, someone over 18 will need to be around. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Answered View answer in the context of this discussion Report post When you contacted BT, it said it had not booked that engineer and did not know about the work. I'm wondering will there be engineers working on a saturday? If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. BT strike: Thousands of workers to take action for two days This website uses cookies to improve your experience while you navigate through the website. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Well, by fiddling around on the Internet you have found me! Within 10 working days, Openreach will have completed their survey. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. I need an engineer to come to my premises to fix a broadband fault. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! These cookies ensure basic functionalities and security features of the website, anonymously. The phone stopped working, and our broadband was down for about three hours but then came. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Those striking are largely Openreach engineers and call centre workers. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Hey,@zoni23welcome back to the community. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. BT. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Civil's don't have to give the hrs travel time as you have to start at a yard. You might not need a visit, just the right advice and help to identify the problem! As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Ask questions and share tips with other people 24 hours a day. We had to say we were from Openreach, working on behalf of their Service Provider . Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . What's the least amount of exercise we can get away with? Working Hours at Openreach | Indeed.com Ex open reach engineer here, up until 5ish years ago. these comments are my own and in no way represent any company that i may or may not be linked too. Missed appointments. It says: Were very sorry about the problem with NJs broadband service. The live chat person wasn't at all helpful and actually closed the chat without resolution. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. BT on Twitter: "@katenoblett The engineers work for Openreach not us Engineers from Openreach managed to cut our telephone line while they were working on our road. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Phone Engineer My background-why I left the BT Openreach Job I loved The installation takes around three hours and the Openreach engineer will need access to your property. Jobs at Bt Openreach - Civil Poling Engineer I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Do openreach/ BT engineers work 24/7 ? Have you got the head for heights needed to train as an engineer at I could not recommend working for BT Openreach at all. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. We publish our charges in our terms and conditions charges schedule. Micky37 He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). BT on Twitter: "@richthestag I've checked with Openreach and they've They showed their strength but on Monday they will show their generosity. These cookies track visitors across websites and collect information to provide customized ads. New grading structure. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Please enter at least 3 characters to search. Openreach is the UK's digital network business. If the work is complex, Openreach will take longer to do all the external work. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Automatic compensation: What you need to know - Ofcom Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Do openreach work bank holidays? - Plusnet Community Response was given fairly soon after initial slection. Technical support. First, Openreach will send an engineer to assess how much work is needed. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. At conservative gathering, Trump is still the favourite. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. 0 Ratings Ibz First, Openreach will send an engineer to assess how much work is needed. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Clear a path to the main telephone socket, if you have one. If the work is not complex, theyll carry out all the external work required. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 10 reasons to work for BT Openreach. But it changed its tune when the Observer got involved. 15h06. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Fibre Engineer - jobs.bt.com Overtime is usually available so the minimum . Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. So, here's where it all started working as a Phone Engineer. Faulty equipment like a telephone or router not covered by a maintenance contract. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Openreach Trainee Engineer Reviews | Glassdoor BT said it had made its best pay offer and would not be re-opening the 2022 pay review. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Training is rushed, clothing is poor and supervisory support is weak. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Daniel Mark - Area Manager - Openreach | LinkedIn The cookie is used to store the user consent for the cookies in the category "Other. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Contact Us | Openreach I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. 01-04-2021 They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Moving home . Noisy faults often dont show up on a line test result. business and public sector, For business and public What is a Fibre to the Premises (FTTP) Service Identifier? Installation day: What to expect Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. BT Openreach Engineer - if you can't book a visit try an independent The cookies is used to store the user consent for the cookies in the category "Necessary". @katenoblett. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers 30-03-2021 You might not need a visit, just the right advice and help to identify the problem! Damage to equipment within your premises caused by lightning or power surges. 13h08. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. For Ask questions and share tips with other people 24 hours a day. Now there is light at the end of the tunnel! CER / Field Insights - North England. Openreach will then be in touch to arrange when they can complete the work at your premises. Super helpful and knowledgeableman. BT Openreach What a great place to work! We also use third-party cookies that help us analyze and understand how you use this website. Lost or stolen. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Is Openreach a Good Company to Work For? - How I Got The Job I think Openreach work 7 days a week, and on bank holidays. If you aren't available, someone over 18 will need to be around. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. And once you've got some experience under your belt, there should be opportunities for overtime. Openreach did not have anything to add to the BT statement. CDM Expert - Asset & Inventory Management - BT - LinkedIn BT Openreach apprentice engineer Tom Dickenson: A Day in the Life The difference between the engineers was night and day. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Is there an Openreach Engineer in the house? - Page 1 - Jobs It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. If you currently work for the BT Group please apply directly through the Internal jobs board. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. And once you've got some experience under your belt, there should be opportunities for overtime. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Replying to . Youll be sent a new hub, so keep it somewhere handy. business and public sector, Media View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Answered 26 October 2019 You will work long hours and not get paid for them . (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. The installation takes around three hours and the Openreach engineer will need access to your property. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Depending on the type of fault and the stage we're at in repairing it, you can do this online. You also have the option to opt-out of these cookies. Work Experience. A specific time cannot be given and access must be available for the entire slot. If you cant change your appointment, chat online or call us and we'll do it for you. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. BT. 30-03-2021 Can Nigeria's election result be overturned? This field is for validation purposes and should be left unchanged. This could be when: We only charge for repair work on a small number of fault reports. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Openreach on LinkedIn: #weareopenreach | 17 comments The Communication Workers Union (CWU),. I have a line fault that needs to be fixed. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Normal for Openreach is 5 days a week 7.12hours a day. Some modules are disabled because cookies are declined. Working from home no service passing the buck. bt openreach working up a pole today. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Your salary Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. BT Openreach SFI2 Engineer Visits. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Well let you know if this happens. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. BT SFI2 Engineer Visits - activereach Ltd. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Answered: Openreach engineer didn't turn up! | Sky Community The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. BT promised two engineer appointments but no one turned up. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Darlington, United Kingdom. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Within 10 working days, Openreach will have completed their survey. Openreach aims to connect 20. This cookie is set by GDPR Cookie Consent plugin. If the work is not complex, they'll carry out all the external work required. BT and Openreach workers stage second strike over pay An engineer will install an ONT at your premises to connect to the nearby fibre cable. So we have a line that works upstairs but he has broken the one we want downstairs. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. If you need help email your.problems@observer.co.uk. The fault isnt due to fair wear and tear. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . BT Openreach was established in 2006 . The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. View Vacancy : Openreach Trainee Engineer (BT) - Planit Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Help and support; Contact BT; Back. 30-03-2021 So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. We need our broadband but have been told that it could take days to fix. @bt_uk. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. New Phone Installation for Broadband | How Long Does it Take? What's In your case, communication between the two appears to have broken down badly. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Starting salary is poor, but you'll reach the higher rate after 3 years. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. 10 reasons to work for BT Openreach - VERCIDA Come home no Internet. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Read about our approach to external linking. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. The BBC is not responsible for the content of external sites. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. These cookies will be stored in your browser only with your consent. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. I'm wondering will there be engineers working on a saturday? What is BT Openreach? Everything you need to know Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. More strikes are planned in the coming weeks in the rail dispute. The strikes will take place on 29 July and 1 August. Complex Engineering Reception and Triage. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. The engineer said you should only have one line and said to get rid of the other. [ link to this post] I have a line fault that needs to be fixed. Then just follow our step-by-step guide to install your broadband yourself.
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