viagogo cancelled concert refund viagogo cancelled concert refund

The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. 3.2 Other Information. I have been researching this company and very bad negative reviews, and practices. . No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. This will be posted quickly, exposing the company and letting others see what happened to you! Mtley Cre Concert Tickets. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. Add in you are not the original purchaser of the tickets. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Sellers should use our automated online confirmation process. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. They do not say they are going to charge such fees per a ticket . Eric Clapton Concert Tickets. 2.9 Seller's Confirmation Obligation. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. You also warrant that you own the tickets. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. 2.10 Collecting Payment. My partner has a job where he is required to go away at the last minute. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. I have sent multiple proof to them that the event is indeed canceled. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. 6.9 Change or Suspension of Site. A Which? This Agreement shall be governed by and interpreted in accordance with the Swiss laws. The 1975 Tour 2023. You warrant that you are over 18 years old and have the legal capacity to make the transaction. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Ha*Ash Concert Tickets. Which? Provide the information they might require. It states that if an event organiser offers tickets to . We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I had put the required amount of 180.00 per a ticket. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Let us know in the comments! Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. To post a ticket for sale on viagogo You must first register with the Site. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. 6.5 Tax Indemnity. Please note this does not include any Tax that may be payable on fees We are required to pay. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Welcome to viagogo's online ticket exchange (the "Site"). 1. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. They did not admit to law breaching and refused to provide a refund. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Unfortunately it might take a lot of back and forth communication. I must have sent countless emails and phone calls. Festival de Vina Tickets. Romeo Santos Tour 2023. All sales and bids are final. You will receive an email notification from Viagogo explaining the same. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. We endeavour to rearrange delivery with the customer or arrange a collection point. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 4 replies 17.4K views. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Viagogo promises "a full refund" if any problem arises, while Get Me In! They keep finding excuses as to why it has not been processed. Gather all the information you have on the purchase. We will not allow You to buy or sell tickets before You have registered with Us. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. 2.8 Notification. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. We will also add Tax on our fees as applicable. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. 4. Piggyback tickets may not be sold in the same listing. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. By Rhona Shennan 23rd Jul 2020, 3:38pm : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. When Your Event is Canceled or Postponed. 6.10 Notices. But gave me only option was to relist on their site or go to resceduled date. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. By using our Site, You agree to accept this Agreement. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 684 Posts. 2.14 Substituted Seat Locations. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. This is the easiest way to get your money back. The refund will be received from the Event Organizer within 30 days. 7.3 Additional Policies. This is so we can promote the sale of tickets and items that You list for sale. Which? They did not send me my ticket information until the day before the concert. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 'It's been a bit of a headache and I don't know where I stand with anything.'. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. What is the viagogo complaint handling process? I would love to join this lawsuit as I am in the same boat! Yes, add me. ! drug injury lawsuits and product liability lawsuits. Jay Chou Concert Tickets. If You do not qualify, do not use the Services. the price it is sold for on the primary market). Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. They take your money with no intention of even giving you anything for your purchase. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. The organiser will tell you how to get a refund. 6.7 Third Party Information. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Contact & review Viagogo - rated #0 in Entertainment . Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". 2.9 a) Exception to Sellers Obligation to Confirm. 2.12 Seller Payment. You can add me too. Including any such items constitutes a material breach of these terms and conditions. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Such notice shall be deemed given one business day after the email is sent. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. About Us Our guarantee does not affect Your statutory consumer rights under UK law. You will need a username and password to access the Site and use the Services. Please add me to this list as I am almost 100% sure I got scammed. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. I have been fighting with viagogo since October of 2021 with an canceled event. Shows from the North American leg were also postponed until 2022 for the same reason. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. 'It's clear as night and day the 2020 event is cancelled.'. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. We think businesses - especially those with substantial resources - should still provide refunds for events . 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. If an event is moved and you cannot make the rearranged date, you should be entitled to . When We receive an offer by bank transfer, We will check to see if the bank account is valid. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Faye has now been refunded by her bank after making a chargeback claim. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 6.2 Waiver of Consequential Damages; Liability Limit. Take a photo of a faulty item and add a brief description. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. When listing seated tickets, all tickets in the same listing must be consecutive seats. viagogo AG is registered in Switzerland, Company No. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Privacy Policy | Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. I'm at the point that a class action . contends that Viagogos action is in direct violation of the companys stated policy. Viagogo reviews, customer feedback & support. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. No further contact on future rescheduled date since October 2020. During this time, the Site will be temporarily unavailable. 2. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Answer (1 of 3): Viagogo runs prudent customer care operations. The whole ordeal cost me almost a thousand dollars. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. 6.6 No Agency. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. We often link to other websites, but we can't be responsible for their content. Please add me to the list. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. has spoken to a number of ticket holders who have been denied refunds for cancelled events. Viagogo is a ticket marketplace for concerts, sports and theatre events. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Can I pick up my tickets instead of having them shipped? You should typically get a refund for the ticket and any fees or service charges within 30 days. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Pretty straightforward, you'd think? One Direction Tour 2023. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. This article is published to give you an update regarding the class action filed against Viagogo. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Not only no refund. Copyright (c) 2006-2023, viagogo AG. 5.Select 'Item dispute', click Continue and follow the on . I was promised a refund. FanFair Alliance - Ever get the feeling you've been cheated? Plaintiff fails this rigorous analysis.. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. We cannot commit to next year, Taylor said. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. They gave me complete nose bleed seats. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Taylor Swift Tickets. Viagogo will never pay you after you sold your tickets and you can never get back your money. Arctic Monkeys Concert Tickets. We would like to show you a description here but the site won't allow us. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. 3. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. 2.1 Requirements. You will be entitled to a full refund or a 120% voucher. They will not give me any explantion for this. Ticket-holders to postponed events will be able . Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'.